Support

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How-to Guides

These illustrated guides will help you perform basic tasks in Training Tracker. Click to open or print them out for your reference. For video guides, go to our YouTube channel.

FAQs

What Is Training Tracker Used For?

Training Tracker is used to track employee training, comply with regulatory requirements, and improve quality assurance for many industries. Training Tracker allows you to assign training requirements, send training reminder emails to employees, and keep a record of completed trainings in one centralized, cloud-based location.

What Happens When An Employee Leaves?

With Training Tracker, you have control over your employee lists. Our system makes it easy to archive former employees. This way, they are not completely removed from your system but do not show on your active employee list. In some industries like healthcare, you need to maintain employee training records for up to 10 years, so having an archive of all past employee training is extremely important, especially during a compliance audit. Training Tracker makes employee training records easy to manage! You are not charged a user fee for archived admins and employees.

What Industries Use Training Tracker?

Training Tracker is used by clients in many different industries, including manufacturing, oil and gas; government, aviation, aeronautics, and aircraft maintenance; automotive; healthcare; and pharmaceuticals. If your industry requires regular compliance training, Training Tracker can work for you!

How Is Pricing Determined?

Pricing for Training Tracker is determined by the number of users you have logging into the system.

What Do You Mean By Users?

A user is defined as anyone with a username and password, and they monitor the trainees and tasks to be completed by the trainees. Users are usually your company administrators like human resources managers, training coordinators, and safety managers.

Is Training Tracker A Cloud-Based Tool?

Yes, your training database records are stored on our secure cloud servers.

Is Training Tracker Secure?

Yes, our servers are encrypted with bank-level encryption, and our web application is password protected for each individual user.

Can Training Tracker Help Me To Meet FDA Requirements?

The FDA’s Good Manufacturing Practice (GMP) guidelines (FDA Title 21, FDA Chapter 11, FDA Part 11.) discuss training and record keeping for Standard Operating Procedures (SOPs). Training Tracker can assist you in keeping your employees up to date on SOPs.

Can Training Tracker Be Used To Meet Federal Aviation Authority (FAA) Training Requirements?

The FAA recently instituted requirements for training certification. Training Tracker can be used to meet many of these requirements, including 49 Code of Federal Regulations.

Can Training Tracker Help With ISO 9000 Certification?

Training Tracker can also help with ISO Certification by auditing your training records. Many companies working toward ISO 9000 certification have used Training Tracker.

What Integrations Does Training Tracker Support?

ADP Workforce Now

GitHub

NetSuite

Oracle Taleo

Paycom

Paylocity

UKG Pro HCM

UKG Ready

Workday

Does the HRIS integration cost extra?

Yes, HRIS integration is an add-on feature available with any feature package. Visit the Billing page on the Utility tab to purchase it.

How is pricing determined for HRIS integration?

The pricing is a flat rate, billed monthly or annually, depending on your company's billing cycle.

Will the integration overwrite existing employee data in Training Tracker?

Existing employees are matched by Employee ID/Number. Only the fields listed above will sync and update. Training history and assignments remain intact.

What happens to employees who leave the company?

When an employee is marked as terminated in your HRIS, their termination date is recorded in Training Tracker. Their training history is preserved.

Can I still manually add employees to Training Tracker?

Yes! You can manually add employees who aren’t in your HRIS, such as contractors. Just use a different Employee ID/Number to avoid conflicts.

How often does the integration sync?

An initial sync runs when the integration is first connected. After that, syncs run daily to keep data current.

What credentials do I need to set up an integration?

You’ll need provider-specific API credentials. These vary by provider — for example, ADP Workforce Now requires a Client ID, while Paycom requires a SID and Username.

Can I remove an integration?

Yes. You can archive an integration to stop syncing, or permanently delete an archived integration. Existing employee data in Training Tracker remains intact in both cases.

Can I sync custom fields from my HRIS?

Standard fields are supported automatically. For custom fields, contact our support team to discuss options.

Can I connect more than one HRIS provider?

Yes, you can connect multiple providers. Each provider can only have one active integration per account.